IT Management Courses

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IT Service Management Training and Certification

Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your organization.

With courses covering such topics as ITIL, DevOps, COBIT and more, the Center for Leadership and Development has what you need to succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organization.


ITIL Training at New Horizons Knoxville

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

Please refer to dedicated ITIL page for more information and resources.


IAITAM Training at New Horizons Knoxville

WHO IS IAITAM? The International Association of Information Technology Asset Managers, Inc. (“IAITAM”) the professional association for individuals and organizations involved in any aspect of IT Asset Management (“ITAM”), Software Asset Management (“SAM”), Hardware Asset Management, and the lifecycle processes supporting IT Asset Management in organizations of every size and industry across the globe.

IAITAM Certification Courses, the ITAM Foundations, CSAM, CHAMP, CMAM, CITAD and CITAM were designed to establish a viable professional development path for the IT Asset Manager and related occupations. IAITAM courses have been accepted around the globe as the industry benchmark for excellence in IT Asset Management education and an IAITAM Certification award shows the IT world that the holder is an IT professional that is prepared to handle the tasks necessary for the role of IT Asset Manager.

Training and certification courses for IAITAM:


DevOps Training at New Horizons Knoxville

DevOps is the combination of cultural philosophies, practices, and tools that increases an organization’s ability to deliver applications and services at high velocity: evolving and improving products at a faster pace than organizations using traditional software development and infrastructure management processes. This speed enables organizations to better serve their customers and compete more effectively in the market.

Please refer to New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) dedicated DevOps page for more information and resources.

IT Management and Leadership Institute

IT Management and Leadership Institute Training

IT Mangement & Leadership (ITML) Institute's mission is to enhance the management and leadership capabilities of those working within IT and of the IT function itself.

The ITML Institute has developed dual track (executive and professional) certification programs are rigorous, down-to-earth, and most importantly, relevant to today's IT world. They focus on the challenges that IT leaders around the globe are facing, from fostering innovation, to leading a virtual team, and managing cost centers. Each of these certifications, and their prepatory boot camps, cover 10 topics which are taught in a high-energy, high-content three-day workshop.

Review the ITML Certified IT Manager and ITMLE Certified IT Executive training and certification courses. 


  • COBIT Training at New Horizons KnoxvilleWhat is COBIT 5? COBIT 5 is the only business framework for the governance and management of enterprise IT. It is the product of a global task force and development team from ISACA, a nonprofit, independent association of more than 140,000 governance, security, risk and assurance professionals in 187 countries.
  • Why use COBIT 5? New user demands, industry-specific regulations and risk scenarios emerge every day. Maximizing the value of intellectual property, managing risk and security and assuring compliance through effective IT governance and management has never been more important.
  • Who uses COBIT 5? COBIT 5 is used globally by those who have the primary responsibility for business processes and technology, depend on technology for relevant and reliable information, and provide  quality, reliability and control of information and related technology.

For more informatiion connect with ISACA at

New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) offers the COBIT 5 Foundation course that is designed as an introduction to COBIT 5 and enables you to understand how an integrated business framework for the governance and management of enterprise IT can be utilized to achieve IT business integration, cost reductions and increased productivity.

COBIT 5 Foundation Course Information, Outline and Class Dates

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Stay On Top of New Technologies & Best Business Practices

Free Webinars from New Horizons KnoxvilleNew Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) offers you free, educational webinars to keep you up to date on the latest technologies and best business practices. Stay informed with live presentations on a variety of IT and business topics. Subject matter experts with real world experience host each presentation.

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.