CRM Courses

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Microsoft Dynamics CRM Training

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that drives sales productivity and marketing effectiveness with:

  • Social insights
  • Business intelligence
  • Campaign management

Microsoft Dynamics CRM can be utilized in the cloud, on-site, or in combination of the two. Mobile CRM apps allow you to manage your customer relationships on your mobile devices. These apps also allow for easy social media integration.

EXPERT-LED INSTRUCTION
MICROSOFT CERTIFIED TRAINERS
LARGEST GUARANTEED-TO-RUN SCHEDULE
MICROSOFT AUTHORIZED TRAINING
MICROSOFT OFFICIAL COURSEWARE

Complete Dynamics CRM Training

When you go through Microsoft Dynamics CRM online training with New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol), you will receive complete instruction that will provide you with a strong foundation of skills that you can put to use for your business. Among the areas you will receive instruction in are installation and deployment of Microsoft Dynamics CRM, customer service in the platform, customization and configuration, and sales management within the Microsoft Dynamics CRM software.

Dynamics 365 for Sales Functional Consultant Associate

ms-fundamentals-100px Microsoft Dynamics 365 for Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.

TAKE THESE EXAMS
  • MB-200: Dynamics 365 Customer Engagement Core
  • MB-210 - Dynamics 365 for Sales
EARN THIS CERTIFICATION
  • Dynamics 365 for Sales Functional Consultant Associate

Dynamics 365 for Customer Service Functional Consultant Associate

ms-fundamentals-100px Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

TAKE THESE EXAMS
  • MB-200: Dynamics 365 Customer Engagement Core
  • MB-230: Dynamics 365 for Customer Service
EARN THIS CERTIFICATION
  • Dynamics 365 for Customer Service Functional Consultant Associate

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