10982 Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

10982 Supporting and Troubleshooting Windows 10

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Learning Objectives

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

     

    Course Details

    Course Outline

    1 - Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
  • Lab : Implementing a Troubleshooting Methodology
  • Lab : Using Troubleshooting Tools for Windows 10
  • 2 - Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab : Troubleshooting Startup Issues
  • Lab : Recovering BitLocker-Encrypted Drives
  • 3 - Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Lab : Troubleshooting Device Driver Issues
  • Lab : Troubleshooting Hardware Issues
  • 4 - Troubleshooting Remote Computers
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
  • Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
  • Lab : Troubleshooting Remote Computer by using Windows PowerShell
  • 5 - Resolving Issues with Network Connectivity
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
  • Lab : Resolving Network Connectivity Issues
  • 6 - Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab : Troubleshooting Group Policy Application Issues
  • Lab : Resolving Group Policy Issues
  • Lab : Installing and Sharing a Printer
  • 7 - Troubleshooting User Settings
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
  • Lab : Troubleshooting Sign in Issues
  • Lab : Troubleshooting the Application of User Settings
  • 8 - Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Lab : Troubleshooting VPN Connectivity
  • Lab : Configuring and Troubleshooting DirectAccess
  • 9 - Troubleshooting Resource Access Within a Domain
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Issues with Printer Access
  • Lab : Troubleshooting File Access Issues
  • Lab : Troubleshooting Access to Encrypted Files
  • Lab : Troubleshooting Printer Access Issues
  • 10 - Troubleshooting Resource Access for Non Domain Member Clients
  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
  • Lab : Troubleshooting Resource Access for Clients that are not Domain Members
  • 11 - Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
  • Lab : Troubleshooting Desktop Apps
  • Lab : Troubleshooting Access to Company Web Applications
  • 12 - Maintaining Windows 10
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates
  • Lab : Monitoring and Troubleshooting Performance
  • 13 - Recovering Data and Operating System
  • File Recovery in Windows 10
  • Recovering an OS
  • Lab : Recovering Data
  • Lab : Provisioning Computer to Comply with Company Standards
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

    Other Prerequisites

    Before attending this course, students must have:

    Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).

    Microsoft Active Directory Domain Services (AD DS) principles.

    Understanding of the Public Key Infrastructure (PKI) components.

    Windows Server 2012 R2 fundamentals.

    Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

    10982 Supporting and Troubleshooting Windows 10

    $2,975 | This course is SATV-Eligible
    Course Length : 5 Days (40 Hours)
     

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