Computer Support Program

Computer Support Program Summary (Knoxville, Chattanooga & Tri-Cities)


CompTIA is the most widely recognized organization granting entry-level certifications in the IT industry. Career training program Computer Support from New Horizons prepares students with the knowledge and skills for the A+ exams. Microsoft Office training in Excel, Word, PowerPoint, Outlook & Access equips students to deal with the most common user questions. This program includes hands-on instruction, eLearning, labs, exam preparation, online resources, resume and interviewing assistance.

The goal of this career training program is to prepare you for positions such as Computer Support Specialist, Helpdesk Support Specialist or PC Support Specialist.

Computer Support Program Details


The Office Administration Program Details

CompTIA A+

CompTIA A+ Certification

CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

This course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations in order to become a CompTIA A+ Certified Professional.

  • Demonstrate baseline security skills for IT support professionals
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
  • Support basic IT infrastructure and networking
  • Configure and support PC, mobile and IoT device hardware
  • Implement basic data backup and recovery methods and apply data storage and management best practices

Microsoft Office Excel

This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.

  • Getting Started with Microsoft Excel
  • Performing Calculations
  • Modifying a Worksheet
  • Formatting a Worksheet
  • Printing Workbook Contents
  • Managing Large Workbooks
  • Customizing the Excel Environment
  • Creating Advanced Formulas
  • Analyzing Data with Logical and Lookup Functions
  • Organizing Worksheet Data with Tables
  • Visualizing Data with Charts
  • Analyzing Data with PivotTables, Slicers, and PivotCharts

Microsoft Office Word

In this course, students learn how to use Microsoft Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

  • Getting Started with Word
  • Editing a Document
  • Formatting Text and Paragraphs
  • Adding Tables
  • Managing Lists
  • Inserting Graphic Objects
  • Controlling Page Appearance
  • Proofing a Document
  • Customizing the Word Environment
  • Working with Tables and Charts
  • Customizing Formats Using Styles and Themes
  • Using Images in a Document
  • Creating Custom Graphic Elements
  • Inserting Content Using Quick Parts
  • Controlling Text Flow
  • Using Templates
  • Using Mail Merge

Microsoft Office Outlook

 In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.

  • Getting Started With Outlook
  • Composing Messages
  • Reading and Responding to Messages
  • Managing Your Messages
  • Managing Your Calendar
  • Managing Your Contacts
  • Working With Tasks and Notes
  • Customizing the Outlook Environment
  • Configure Advanced Message Options
  • Advanced Message Management
  • Advanced Calendar Management
  • Advanced Contact Management
  • Managing Activities by Using Tasks and Journal Entries
  • Sharing Workspaces with Others
  • Managing Outlook Data Files

Microsoft Office PowerPoint

 In this course, you will use PowerPoint to begin creating engaging, dynamic multimedia presentations.

  • Getting Started with PowerPoint®
  • Developing a PowerPoint® Presentation
  • Performing Advanced Text Editing
  • Adding Graphical Elements to Your Presentation
  • Modifying Objects in Your Presentation
  • Adding Tables to Your Presentation
  • Adding Charts to Your Presentation
  • Preparing to Deliver Your Presentation
  • Modifying the PowerPoint Environment
  • Customizing Design Templates
  • Adding SmartArt to a Presentation
  • Working with Media and Animations
  • Collaborating on a Presentation
  • Customizing a Slide Show
  • Securing and Distributing a Presentation

Microsoft Office Access

 In this course, students will use Microsoft Access to manage their data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

  • Getting Started with Access
  • Working with Table Data
  • Querying A Database
  • Using Forms
  • Generating Reports
  • Designing A Relational Database
  • Joining Tables
  • Using Data Validation
  • Creating Advanced Queries

Program Info

Full-time Length: 2 Months
Part-time Length: 4 Months
Clock Hours: 120

Tuition: $4557
Optional Cert Exam Fees: $438

Graduation/Placement Rate
     Knoxville: N/A / N/A
     Chattanooga: N/A / N/A
     Johnson City: N/A / N/A

Career Opportunities

     Computer Support Specialist
     Helpdesk Support Specialist
     PC Support Specialist
     Customer Service Rep

Certifications Available

     CompTIA A+

Contact Me

Job Placement at New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol)

Our caring and experienced Career Services Department is dedicated to helping you achieve your growth goals with job placement assistance as soon as you graduate from the program! We take pride in making sure that our graduates step into the workforce prepared and well-equipped to succeed.

We have 40+ years of local relationships with the top employers and staffing firms in the local market and will put those relationship to work for you.

WHY NEW HORIZONS?

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4 MONTHS VS.
2-4 YEARS

Training programs can be completed in less than one year and are tailored to industry demands giving our students a powerful advantage.

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MILITARY FRIENDLY

Our military team consists of veterans who are experienced and highly qualified to help you achieve maximum success in our IT classes for veterans.

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FLEXIBLE SCHEDULES

We offer both day and night programs to fit your schedule, emphasizing our friendly IT class structure.

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JOB PLACEMENT ASSISTANCE

Our Career Services department gives job placement assistance providing our graduates with opportunities at top organizations, including Fortune 500 companies.

Do Certifications Really Matter???

"The person with the certification is the one that is going to get hired.”

Robert Blanchard, Director of Support Services
Aspen Skiing Services Co.

 

Employers require IT certifications

72% of employers require IT certifications for certain job openings.

67% of employers use certifications to measure a candidate’s willingness to work hard and meet a goal.

Employers use certifications to select best candidates

 

Certifications confirm subject matter expertise

60% of employers use certifications to confirm subject matter expertise.

Source: CompTIA HR Perception of IT Training and Certification Study: 2015

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