Microsoft Certified
Information Technology Professional:
Consumer Support Technician

Professionals with Microsoft certification not only thrive on the continuing challenges of the IT field, but they also take the initiative to develop and hone their skills so that they stay a step ahead. When you become Microsoft certified, you will:

• Stand out. Prove your specific, real-world technology skills.

• Be productive. Help increase customer satisfaction, reduce network downtime, and push service to a higher level.

• Achieve success. Each Microsoft certification takes you further along the path to professional recognition.

The Microsoft Certified IT Professional: Consumer Support Technician (MCITP: Consumer Support Technician) credential is the premier certification to highlight and validate your expertise and skill set in a job role supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to the Windows Vista operating system. This certification is the right option for you if your interest lies in home user support or consumer retail support.

How to earn your MCITP: Consumer Support Technician

To achieve this certification, you must successfully complete two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.

The following table provides a complete list of exams and related training resources.

NOTE: MCITP candidates should have already completed the MCTS certification.