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Microsoft Certified Desktop Support Technician on Microsoft Windows XP

The Microsoft^® Certified Desktop Support Technician (MCDST) on Microsoft Windows^® XP credential recognizes individuals who have demonstrated the baseline skills to enter the IT industry as a support desk technician in a Windows-based desktop environment. Whether you are a career-entrant or a current support technician, you can readily pursue MCDST certification—an important step in accelerating your career as an IT professional.

Target Jobs

Helpdesk Technician
Customer Support Representative
PC Support Specialist
Technical Support Representative

Classroom Instruction & Exams

EXAMS	COURSE REQUIREMENTS
Core exams two exams required
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System	Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (3 days)
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System	Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Desktop Operating System (2 days)

Certification Exam (included)

Additional Resources (included)

2 Months Access to Learning Lab with Test Pass Insurance, Test Prep software and Test Pass Insurance (up to 2 exam retakes per exam)

Career Services (included)

Our Director of Placement will assist you one-on-one with your job search, resume, cover letters, reference page, effective telephone techniques, networking and interviews. More details on our Career Services.

Program Length/Tuition

35 hours, $2,899