Desktop Support Specialist Program

This 6-month all encompassing program prepares you for employment in the growing IT field as a Desktop Support Specialist. This program includes 168 hours of hands-on instruction, eLearning, labs, exam preparation, exam vouchers, test pass insurance, online resources, resume and interviewing assistance.

Target Jobs

• PC Technician
• Desktop Support Specialist
• Helpdesk Support Specialist

Classroom Instruction

• Fundamentals of Customer Service
• Time Management
• Windows XP - Level 1
• Word - Level 1
• Excel - Level 1
• PowerPoint - Level 1
• Access - Level 1
• Outlook - Level 1 
• CompTIA A+ Certification
• 2261 Supporting Users Running Windows Desktop Operating Systems
• 2262 Supporting User’s Running Applications on Windows Desktops

Industry Certifications

• CompTIA A+ Certification
• MCDST - Microsoft Certified Desktop Support Technician

Additional Resources

6 Months Access to Learning Lab with Test Pass Insurance, Test Prep software and Test Pass Insurance (up to 2 exam retakes per exam)

Career Services (included)

Our Director of Placement will assist you one-on-one with your job search, resume, cover letters, reference page, effective telephone techniques, networking and interviews. More details on our Career Services.

Program Length/Tuition

168 hours, $8,998