Club Agreement Terms

1. Nontransferable/Nonrefundable. The Club may not be transferred to another individual. Club fees cannot be refunded or prorated.
2. Classes are on a first-come, first-served basis. Seating is limited. We urge you to sign up for classes as soon as possible.
3. Based on demand, scheduled dates for some classes may be rescheduled or cancelled. Some courses titles may be phased out due to low demand or the end of a product’s life cycle. The Club allows you to attend any public class that is conducted at our facility and is covered by the Club your purchased.
4. If a class is full, you may be placed on the wait list. You will be notified only if cancellations occur and space becomes available.
5. You may take any classes in your respective club(s). To ensure proper learning please take them in order, (i.e.), for an Level 2 course, you must have completed the Level 1 course. The classes in your respective club(s) are listed in the schedule. Classes outside your club(s) may not be taken without paying for them separately or joining another club.
6. Please arrive at New Horizons 15 minutes prior to class start time to ensure proper check-in and seating. If you are more than 15 minutes late for class, your seat may be given away. If you anticipate being late, please call New Horizons and notify the Receptionist at (865) 691-1515. Your seat will be held up to 15 minutes from the start of class. If you are more than 30 minutes late, you will not be admitted into the class.
7. Class Cancellation. If you cannot attend a class for which you hold a reservation, please notify New Horizons at least five business days prior to the date of the class. Each occurrence of a cancellation or reschedule less than five business days before the first day of the class will decrease the length of the Club by two weeks. If you cannot attend, please cancel as soon as possible. We try to confirm your attendance seven days prior to class as clients on the wait list need time to arrange their schedules.
8. Expiration. I understand that my Club expires on either (a) Club term length from the day of the first class that I attend or (b) Club term length plus 3 months from the date of purchase, whichever comes first.
9. Course Materials. You will receive course materials with each course you attend and it will be provided to you on the first day of class. If you attend less than 80% of the class, you will be invoiced for the kit. You will be unable to register for or attend any future classes until the invoice is paid in full. Course materials may not be picked up prior to the first day of class. If you repeat a course, bring your original materials to class. If the courseware has been revised, you may purchase new course materials or use your original.
10. I understand this form is an agreement between New Horizons, Knoxville and myself. I state that I am a qualified signature for my company and that I agree to the investment above. Club fees cannot be refunded or prorated. No other discount programs or certificates apply to the Club program.