Online LIVE Technical Requirements

New Horizons Online LIVE Learning is designed to make your training experience as simple to implement as possible. The minimum technical requirements needed to optimize your experience while using Online LIVE are listed below. Additional recommendations are made for even greater user satisfaction. Apple Macs not currently supported.

To fully participate in the online labs, you will need:

• 1 GHz 32-bit (x86) or 64-bit (x64) processor with at least 1 GB of system memory
• Soundcard, speakers, and microphone (Headset with microphone recommended).
• Microsoft Windows Vista SP2, Windows 7 or higher
• Microsoft Internet Explorer 7.0 or higher
• Adobe Flash Player 9 or higher.
• Power User or Administrator rights
• Dual monitors with a minimum screen resolution 1280 x 960 and at least with 16-bit color depth (1280 x 1024 or higher 32 bit color depth recommended)
• High speed Internet connection (200 Kb/s per connection, w/ 1 Mb/s burst capacity)
• One of the below three Firewall Ports needs to be opened for the Online LIVE Classroom Environment. In order of optimal performance from best to least is: 1709, 443, 80
• Firewall Ports that need to be opened for the Online LIVE Labs are: VMWare: 5900-5999, Microsoft VPC: 443 and 137 
• Appropriate privileges on Domain and Browser level to download and install a new software (the virtual classroom software or VNC) on the student’s computer
• Please disable all “Pop-Up Blocker’s” loaded on the machine you will be using to attend the class. (Pop-up blockers are often packaged with Search bars such as: Yahoo, Google, MSN)
• ActiveX Controls and Plug-ins set to Enable (On Internet Explorer this option is found under Tools --> Internet Options --> Security)  

If you have any technical questions, please contact our Help Desk Support Team at (877) 850-9223, available Monday through Friday 5:00 A.M. to 7:00 P.M. Pacific Time (USA), or OnlineLive.Helpdesk@newhorizons.com.