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ITIL Certification Knoxville
Overview
New Horizons Knoxville has the ITIL courses and training to help you earn your ITIL certifications.
ITIL is a method of IT service management that provides a thorough set of IT best practices drawn from years of experience in both the public and private sector.
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Key Courses
Start your ITIL Certification process with the ITIL Foundations course.
Who's It For?
ITIL Certification training from New Horizons Knoxville is ideal for anyone pursing ITIL certification and is interested in implementing ITIL best practices in their IT environment. With ITIL certification training at New Horizons, the student will learn:
- How to effectively reduce an organization's IT costs
- How to improve IT services through proven ITIL best practice processes
- How to improve overall customer satisfaction
- Methods for establishing and implementing ITIL standards
- How to improve overall IT productivity
Certifications and Exams
ITIL Certification is broken down into four levels. This modular approach allows students to build a foundation and then specialize in advanced concepts going forward.
ITIL v3 Foundation in IT Service Management
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL v3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used, and their contribution to Service Management practices.
ITIL Intermediate Level
Intermediate Level certification consists of multiple modules, each with a different focus and path that the candidate may select. Candidates can take as few, or as many, Intermediate qualifications as they require to suit their needs. The Intermediate modules go into more detail than the Foundation level, and are an industry-recognized qualification.
- Specialize in ITIL Lifecycle Stream - consists of 5 certifications.
- Specialize in the ITIL Capability Stream - consists of 4 certifications.
- Complete the Intermediate level with ITIL Managing Across the Lifecycle Certification.
ITIL v3 Expert Certificate
The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL Version 3 (v3) in its entirety. You are free to select from a variety of qualifications which focus on targeted areas of the ITIL Service Lifecycle with varying degrees of depth and specialism. Achieving this level of ITIL qualification will improve a candidate's career advancement and progression within the IT Service Management field.
*Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level.
ITIL v3 Master Qualification
The ITIL Master Qualification Certificate validates the capability of the candidate to apply the principles, methods, and techniques from ITIL in the workplace. Every ITIL Master candidate will select a unique range of experience to apply, so there is no fixed syllabus associated with Learning Objectives for this qualification.
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